I am sorry to differ from you.
How can you blame the Chairman?Do you think officers will change their attitude if C&MD is punished.They may repeat so that they show it on their Chairman.The C&Md of PSU banks are most harassed,I know it for certain from my experience.The officer concerned here should pay the fine as I have seen often it is the counter person dealing with public who is arrogant or indifferent.
In fact on many occasions,things improve if you bring it to the notice of senior officials.The Bank staff /junior officers are to be sensitised.Their promotion shd depend upon proper feedback from the clients.
Best wishes
TSK
T.S.Krishna MurthyFormer Chief Election Commissioner of India
Flat No.9, Gokul Tower
(Next to Mookambika Complex)
No.7, Sir C.P. Ramaswamy Road, Alwarpet
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On 3/11/10, Prime Point Srinivasan <prpoint@gmail.com > wrote:
dear friends
For the past two months, we have been writing in these groups and in our ezine about the attitude of PSU Banks towards poor students for sanctioning education loan for higher studies. India Vision Group has also set up an Education Loan Task Force (ELTF) and conducted an interaction session with bankers recently.
For the past one week, leading Tamil magazines have been writing about ELTF and education loan procedures. Our main grievance against these banks are that they do not follow RBI and IBA guidelines. Sadly, many of the Bank Managements do not consider important to educate their branch officials on the procedures of edu loans.
Today all the Newspapers have carried a story about how Bank of India was directed to pay Rs.5000/- as court charges to the aggrieved person. Please read the story
It is a standing example of casual approach by Bank of India management and branches towards education loan. One engineering student was denied a loan by the bank for the reason that the course was not approved. When the student approached Madras High Court, the Hon'ble Judge directed the Bank to pay Rs.5000/- as compensation to the student and also directed the bank to grant loan within two weeks, as the course was in the approved list. .
This incident clearly indicates how the top management of Bank of India was negative in their approach. In fact, I would go to the extent of blaming only the top management for causing hardship to a student forcing him to go to the judiciary. Instead, they should have discussed with the student and sorted out the problems. Banks can engage a lawyer with huge fees, while all the poor students cannot afford to knock at the doors of judiciary. Driving the poor students to judiciary reflects the 'arrogance' of the management.
For creating such unhealthy situation, I personally feel, the penalty levied by the Hon'ble Court should be recovered officially from the Chairman of the Bank of India and remitted to the student. I feel, it should not be paid by the Bank. Then only, the top managements will have some concern for the poor people, shedding their 'indifferent' attitude.
I am endorsing a copy of this mail to Chairman of Bank of India , RBI and to Members of Parliament. If the Chairman of Bank of India sends any response, we will publish in these columns.
SrinivasanModerator91766 50273
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